Ageless Icons Exchange Policy

Updated and effective April 4th, 2024, at 9:00 AM CST

At Ageless Icons, we stand behind the quality of our products and are committed to providing exceptional service. While we do not offer returns, we gladly provide exchanges to ensure you receive the right fit and style.

Exchange Eligibility:

Exchange Period: Items must be exchanged within 30 days of delivery.
Condition of Items: Items must be unworn, unwashed, and in their original condition, including tags and packaging, to qualify for an exchange.
Inspection Process: All items will be inspected upon return. If an item shows signs of wear, washing, or damage, it will be returned to the customer, and the exchange will not be processed.

What Can Be Exchanged:

Sizing Issues: If an item doesn’t fit as expected, you may exchange it for the same design, color, and style in a different size. A small shipping fee may apply for size exchanges.
Defective Items: Any customer requesting an exchange or reporting a defective item must contact our customer service team prior to submitting any formal dispute or chargeback. This allows us to provide a swift resolution, including an even exchange for defective merchandise, as per our policies. Items deemed defective are eligible for an even exchange but are not subject to a refund. We aim to ensure all products meet the highest standards, and defective items will be replaced at no cost to the customer once confirmed. If you receive a defective item or one damaged during shipping, notify us within 5 business days of receipt. Contact us at (1-833-741-4473) or email support@agelessicons.com, and we will provide a prepaid return label. Once we receive and inspect the defective item, we will send a replacement at no additional cost.

Non-Exchangeable Items:

Final Sale & Clearance: Items marked as final sale or clearance are not eligible for exchange.
Defective Items: Defective items can only be exchanged for the same product and are not eligible for refunds.

Easy Exchanges:

If you need to exchange an item, follow our exchange process and select the appropriate size. Please ensure that the item being exchanged is the same design, color, and style. You are responsible for return shipping costs.

Chargeback and Disputes:

Contact Us First: We require that all customers contact us before initiating a chargeback or dispute. Please reach out to our customer service team at (1-833-741-4473) or via email at support@agelessicons.com.
Resolution Process: Once you contact us, we will work diligently to address your concerns. We have 10 business days to resolve your issue. If your concern is not resolved within 14 business days, you may then consider filing a chargeback or dispute.
Failure to Follow Procedure: If the chargeback or dispute process is not followed as outlined, we reserve the right to deny any refunds or disputes. By completing a purchase, you agree to these terms.